Important COVID-19 Updates: Generali Coverage for Sickness



Dear Coastland Realty, 

We hope this message finds you and your loved ones safe and well. People in the U.S. and around the world are slowly beginning to travel once again. As they do so, we know that safety is a primary concern.

According to a recent study of travelers, “feeling safe” is the most popular factor of importance in planning their next vacation, even more so than price and relaxation. This sentiment held true among all travelers surveyed, regardless of income, age and country of residence (Global Web Index, May 2020).

The unexpected sickness of travelers and their family members is one of the most common reasons why we receive claims. Whether a family member gets sick before departure or a traveler falls ill during their trip, we understand the difficult and disappointing situation that travelers find themselves in when they’re forced to cancel vacation plans to attend to their health or the health of a loved one. We also understand how stressful it can be to face a health problem while away from the comforts of home and the familiarity of local networks and family doctors.

At a time when communities around the world continue to take precautions to slow the spread of COVID-19, we want you to know that under any plans that include coverage for sickness, we are providing coverage if a traveler, family member or traveling companion contract COVID-19. The sickness would need to occur during the coverage period, and an in-person diagnosis and signed physician’s statement are required for travelers to receive coverage. This insurance coverage is provided in addition to the 24/7 emergency assistance services included in our plans.

The safety measures taken by the travel community and world at large should help prevent travelers from getting sick—and will hopefully help travelers feel more comfortable and able to enjoy their vacations. Something else that can help travelers relax is knowing they have an additional safeguard in place should they confront a case of COVID-19 or learn that a family member has contracted the virus.


Generali coverage for COVID-19 sickness can include:

  • Pre-paid Travel Arrangements

Insured travelers have coverage if they need to cancel or interrupt their plans if they get sick with COVID-19 or if a traveling companion or family member gets sick with COVID-19.

  • Medical Expenses and Evacuation

Travelers who get sick on their trip and need to seek treatment or medical evacuation have coverage for medical expenses for up to one year, even after they return home—including copays, deductibles and out-of-network costs billed by primary health insurance.

  • Out-of-Pocket Costs

Additional airfare to return home when a trip is interrupted, and other unexpected costs, like overnight lodging and meals during delays, can be covered if a traveler or family member gets sick with the virus.

Our mission is to provide assistance and relief in the most difficult of circumstances. We encourage travelers to review their Description of Coverage/Policy for the specific coverages included in their plan. For additional information about coverage for COVID-19 sickness, please see our Coronavirus FAQ page.<

We are continuing to work tirelessly to get your questions answered and to respond to service inquiries as quickly as possible. If you need any assistance from us, please continue to reach out to your dedicated Account Manager for the fastest service.


Sincerely,

Generali Global Assistance