Vacation Rental Information
CENTURY 21 Coastland Realty, Inc. has over 30 years of property management experience in the Emerald Isle area and we take pride in helping you find the perfect accommodations for your beach vacation. Planning your vacation is as easy as 1, 2, 3.
1. Making your reservation
2. Confirming your reservation and payment schedule:
- Decide how many people you need to accommodate and what dates you plan to visit.
- Call us at (800) 822-2121 or (252) 354-2131 Mon. - Sat. from 8:30-5:00, and from 9:00- 5:00 on Sundays. Stop by our office at 7603 Emerald Drive and talk with someone on our reservation staff.
- Book your reservation on-line and/or preview our homes at www.coastland.com, 24 hours a day.
3. Upon your arrival:
- CENTURY 21 Coastland Realty mails, emails, or faxes a Vacation Rental Agreement the day you book the reservation. Upon receipt, you have 7 days to mail back the signed agreement to our office with your payment.
- Travel Insurance premiums are paid with your first payment. Once paid these are non-refundable. BE SURE TO INITIAL THE RENTAL AGREEMENT in the appropriate area if you decline the insurance
- Your final payment is due 30 days prior to your arrival.
- Check-in is at our office located at 7603 Emerald Drive between 3:00 and 5:00 PM (There may be exceptions to this).
- Late check-ins may pick up their keys at our office in the after hour mailbox.
- Tentative reservations for next year can be made any time BEFORE your departure(Please do this during the week, MONDAY - FRIDAY).
- Check out is 10:00 AM at the CENTURY 21
Coastland office. NO EXCEPTIONS in the
- If you need to get an early start home, there is a convenient drop off slot in the window at the rental office.
- Please return all key packets to the CENTURY 21 Coastland office and report any damages in writing. Include all keys, car tags, gate cards, and pool tags in the packet. There is a charge for each item not returned.
- Have a safe and pleasant trip home!
We are open 7 days a week. Monday-Saturday from 8:30 to 5:00. Sunday 9:00-5:00. Winter - Sunday 10:00-3:00.
When reserving 30 days or more in advance, payment is required within 7 days from the date of making the reservation. The reservation deposit is 1/2 of the rental amount for a weekly reservation. For less than a week, full payment is required. If the payment is not received before the due date, your reservation is cancelled. We ask that upon receipt of the VACATION RENTAL AGREEMENT, if you choose not to keep the reservation, please notify our office so we may re-rent the unit.
GUEST LICENSE AGREEMENT
Upon booking your reservation we will email, mail or fax a Guest License Agreement to you for your required signature. Please return a signed copy with your first payment.
Final payment is due in full 30 days prior to check in; we accept personal checks, money orders, cash or credit cards for this payment. ALL MONIES WILL BE DEPOSITED INTO AN INSURED INTEREST BEARING ESCROW ACCOUNT WITH THE INTEREST ACCRUED TO THE CREDIT OF CENTURY 21 Coastland Realty, Coastal Bank & Trust, Jacksonville, NC. CENTURY 21 Coastland Realty may, from time to time, forward advance reservations payments (not to exceed 50% of total rent). There is a $25 charge for all returned checks for non-sufficient funds or stop payment. Should you choose to pay by credit card at any time there is a convenience fee charge for this service.
CHECK IN TIME/LATE ARRIVALS
Check in time is at 3:00 PM or later. Please understand most units will be ready, but if there is a maintenance issue or something unforeseen, we will have the property available as soon as possible. If you arrive after business hours you may pick up at our office in the after hour mailbox. PLEASE DO NOT GO TO THE RENTAL PROPERTY PRIOR TO CHECK IN AT OUR OFFICE, THIS WILL DELAY YOUR CHECK IN PROCESS. CLEANING CREWS WILL NOT ENTER A PROPERTY THAT APPEARS TO BE OCCUPIED. At check in time you will receive two keys and the necessary gate cards, parking passes and pool tags.
10:00 AM is check out time and is strictly enforced in the summer season. PLEASE DO NOT GO BACK TO THE RENTAL UNIT! The cleaning and maintenance crews are out during this time. Bring all keys, pool tags, gate cards and parking passes (this applies to condo units) to our office in the packet provided. There is a charge for each item not returned. Should you check out before we open, and the item is missing when the key packet is checked, you will be notified by someone from our office and given the replacement charge. Replacement items must be provided immediately so that future guests can enjoy their vacation.
TRIP CANCELLATION/INTERRUPTION PLAN
CENTURY 21 Coastland Realty offers CSA Travel Protection Cancellation/Interruption Plan to every guest and is automatically applied to your reservation. If you do not want to purchase the CSA Travel Protection Plan please initial the contract and send this signed agreement with your first payment. The premium for the policy is paid with your initial payment. We DO NOT refund travel insurance monies, as the premium is sent to the CSA agency when it is received. We strongly recommend travel insurance so you and your family are protected if your travel plans change or some unforeseeable event occurs. If you choose not to purchase this plan, NO REFUNDS will be given in the event of cancellation, INCLUDING hurricane evacuation. You will be mailed a brochure describing this service with your guest license agreement, or you may read this information online at www.coastland. com. For more information you can call CSA Travel Insurance at (800) 554-9839.
All reservations require a credit card number. Firm may charge the amount of any unpaid long distance or per call telephone charges and cable television charges that arc not specifically described in this agreement as being included with the Premises. For purposes of this Agreement, shall include, but not be limited to, Tenant's failure to return keys, car passes, gate cards, Il.l1d/or pool tags to the Firm's office at the end of the Tenant's tenancy, ($20.00 shall be charged for each item not returned, with the exception of gate cards which are $50.00) excessive wear and tear of the Premises, and failure of Tenant to perform Tenant's obligations as set forth in this Agreement. Any advance payments, made by Tenant shall be deposited in a trust account with Coastal Bank & Trust Jacksonville, NC. Tenant agrees that such trust account shall be an interest bearing account and that any interest thereon shall accrue to the benefit of the Firm.
If you have to cancel your reservation your deposit will only be refunded if your unit is re-rented. If we re-rent the unit for the same period as your ORIGINAL reservation we will refund your advance deposit, less the $50 reservation fee, plus a $25.00 cancellation fee. We STRONGLY recommend purchasing the CSA Travel Insurance. If we have a Mandatory Evacuation due to a Hurricane then YOU file a claim with CSA Travel Protection. All inquires concerning the status of your refund should be made directly to CSA Travel Protection (the insurance you had the option to purchase) at 1-800-554-9839. If you did not purchase the CSA Travel Protection, CENTURY 21 Coastland Realty, Inc. will be unable to issue any refunds due to HURRICANE EVACUATIONS. Reimbursement by CSA is subject to their insurance policy terms and conditions.
Please listen to the Weather Channel or local TV station if a storm is off the coast. We are referred to as The Crystal Coast or Bogue Banks. If we are issued an evacuation please do not delay in this process. Our first concern is your safety and then to protect the property from storm damage. We ask that you bring in all porch furniture, lock all windows and doors, turn off the water, electric and gas connections. Please take all personal items and food with you. Turn in your key packet to our office before you evacuate. If you are able to return after the evacuation has been lifted, a new key packet will be issued. We thank you for your help and we will unboard as quickly as manpower allows once the storm passes. Again, we urge you to purchase Travel Cancellation/Interruption Plan. This MUST be purchased by the renter in order to receive any type of refund due to hurricane evacuations. After the storm, call (252) 354-2131 and listen to our voice mail system for up to the minute info on the re-entry process (this system will be working as long as our generators are functioning). All inquiries concerning the status of your refund, due to a hurricane evacuation, should be directed to CSA Travel Protection at (800) 554-9839 from 6:00 AM - 5:30 PM Pacific time. You will need your folio/reservation number to fill out their forms.
FAMILY GROUPS ONLY
Our cottages and condominiums are rented to families ONLY! This eliminates prom, sorority or fraternity, and GROUP PARTIES. Violation of this policy is cause for immediate eviction without refund.
GRILLING ON DECKS & BALCONIES
In the state of North Carolina the Law prohibits grilling on the decks and balconies of rental properties. You may grill only on concrete surfaces away from all wooded surfaces. Should the owner provide you a grill at the rental home, you are responsible for cleaning it and providing the needed supplies unless otherwise stated.
Tenant is responsible for any damages to carpet and furniture from dye.
MOST RENTAL units DO NOT allow pets of any kind. This rule is strictly enforced. There are a few homes that allow pets for an additional charge. Check our brochure or call our office and ask about our pet friendly homes. This fee covers additional cleaning and extermination of the homes (Sorry, no cats). Emerald Isle has a mandatory "Leash Law” and "Pooper Scooper” rule stating you must clean up behind your pet. Please do not bring a pet into a NON-PET home as many people are "allergic” and is it unfair to future guests of these homes. ANY PET FOUND ON OR AROUND A NON-PET HOME IS GROUNDS FOR EVICTION, FORFEITURE OF ALL MONIES PAID AND A NON-DECLARED PET FEE OF $100 AT THE SOLE DISCRETION OF CENTURY 21 COASTLAND REALTY, INC.
We CANNOT guarantee the operation of all appliances. We make every effort to keep all equipment in working order. If something is NOT working, check the breakers and/or switches first. All appliances, heat/air units are done on a call-in basis. After hour maintenance problems can be reported by calling (252) 354-2131. (TENANTS WILL BE BILLED FOR UNNECESSARY SERVICE CALLS). Our voice mail system will automatically page someone in our maintenance division. Response time averages 30 minutes or less, unless they are detained on another emergency. Please do not use this service if it is something that can wait until the next morning at 8:30 when we open. Your cooperation in this matter is greatly appreciated. Our policy is NOT to refund any monies due to the failure of appliances (this includes air conditioners), we do take steps to get things taken care of in a timely manner. PLEASE remember to NOT set the A/C unit below 70 as this will overwork the unit and cause it to freeze up. The refrigerator should be set on the middle setting. Please remember it takes 12 to 24 hours for a refrigerator to get products to desired coolness.
LOCK OUT POLICY
If you are locked out of your unit during business hours stop by our office to pick up a key. There is a $25 LOCK OUT FEE if someone from our office has to go to the property. Response time, again, can take up to 30 minutes.
MESSAGES, MAIL, PHONE SERVICE
Most of our units have telephones for your convenience with long distance and internet access. You may receive messages, mail, and faxes at our office (252) 354-2083 during office hours. Only emergency messages will be delivered.
LOST & FOUND
CENTURY 21 Coastland Realty is NOT responsible for items left. Please take a few moments to look to be sure you have everything. However, should you REQUEST us to locate an item, there is a minimum fee of $25 plus the mailing cost. Items found are held for 30 days after which they are donated to a local charity.
GARBAGE AND RECYCLING
Garbage is collected twice weekly, both Monday and Thursday (Oceanside) or Tuesday and Friday (Soundside) in Emerald Isle between the dates of Memorial Day and Labor Day. Recycling will be picked up on Wednesday. Recycling is collected in either the blue roll out trashcans or the green bins.
PROPERTY LISTED FOR SALE
Occasionally, some of our rental homes may be listed for sale. We appreciate your cooperation in allowing a qualified buyer look at the property. We will make every effort to schedule the showing when it is a convenient time and not interrupt your vacation.
The vacation rental you have rented may have a closet door, cupboard or garage that is locked. Please respect the owner’s property and do not tamper with it. These areas are checked after you depart and you will be held responsible for any damages that have incurred if they have been tampered with.
As a service to you, departure cleaning is included on all reservations. Things for our guests to do:
• Take all trash to outside containers (in bags)
• Turn off ALL lights, set thermostat to 78° in summer and 55° in the
• Return all furniture to original location
• Remove all food from cabinets and refrigerator
• Wash dishes, pans, etc.
• Remove dishes from dishwasher
• Close and lock all windows and doors
• Check closets, drawers, and under beds for personal belongings
• Linens that are rented, put in bag provided and on porch (make sure
only linens and towels are put in bag, NOT blankets and mattress
• Make all beds up with spreads
• There will be a charge if left excessively dirty
Most pools are open from Memorial Day to Labor Day. Swimming pools, hot tubs, spas, whirlpools, Jacuzzis, elevators and other such amenities and appliances cannot be guaranteed to be in working order. Every effort is made to have them in working order, but NO REFUNDS or DISCOUNTS are given in the event they should be inoperable.
OCEANFRONT STEPS, BOARDWALKS, DOCKS AND WALKWAYS
In the Emerald Isle area we are known to have nor’easters which will cause the beach to change from year to year. Steps, docks and boardwalks may be missing or may not be replaced due to storm damage. The Coastal Area Management Act has guidelines that may prohibit the reconstruction of steps in narrow beach areas. Our brochure goes to press during the fall, when our nor’easters are in effect, therefore when you make your reservations, please ask about the beach access to or from your vacation property. The photos in our brochure may not reflect the accurate design of the boardwalk, steps, gazebos or dune decks due to these circumstances.
We have made every effort to be sure the information in this brochure is accurate, however some changes may be made to the contents after printing. All the owners reserve the right to change prices, furniture, furnishings, bed sizes, phone service and/or equipment at any time. View our web site for the latest and most updated information on each property. CENTURY 21 Coastland Realty reserves the right to substitute an equivalent property. Our staff will make every effort to notify you of any changes when possible. CENTURY 21 Coastland Realty shall not be responsible for statistical or printing errors.
Due to state regulations regarding septic permits, some information presented may be inaccurate as the availability of these permits is limited. Every effort has been made to ensure all information is accurate and specific guidelines of the Carteret County Health Department have been followed. Our realty firm shall not be liable for unintentional errors, omissions, or changes in the advertisement of bedrooms and occupancy. The information herein is believed to be accurate and timely, but no warranty as such is expressed or implied.